PerfectVector

Refund Policy

Last Updated: June 22, 2026 Effective Date: June 22, 2026

This Refund Policy forms part of the PerfectVector Terms of Service and applies to paid subscriptions to the Service, operated by Rastrix Inc. ("we", "us", "our").

1. The Rule

A refund is available within 14 days of a charge if — and only if — you have not spent any subscription credits granted for that paid period.

Subscription credits are the monthly credits included with your Light or Pro plan. Spending free credits (your welcome bonus or daily credits) or one-time pay-as-you-go credits does not affect refund eligibility — those are always used before your subscription credits. Once you spend even one subscription credit from that period, the fee for that period is non-refundable. After 14 days from the charge date, fees are non-refundable regardless of use.

Pay-as-you-go credit purchases are non-refundable once the credits have been added to your account.

Credits, and the order in which they are spent, are defined in the Terms of Service §4.1. Re-downloading an image you have already downloaded is always free and never spends a credit.

2. How to Request a Refund

Self-serve. Go to your account settings and click Request refund on your subscription. If you are eligible under §1, the refund is processed immediately and typically appears on your card within 5–10 business days, depending on your card-issuing bank.

If the Request refund button is hidden or disabled, your subscription is not currently eligible — typically because the 14-day window has closed or you have already spent a subscription credit from the paid period. You can cancel your subscription from the same page at any time to stop the next renewal.

If you believe the eligibility check is wrong — for example, because of a service outage or a charge that should not have been made — email contact@perfectvector.com with the charge date (and the order number from your receipt, if available). We will review the case individually.

3. Effect of a Refund

  • Your subscription terminates immediately on refund approval, and the unspent subscription credits from the refunded period are removed from your account.
  • Your account returns to the Free plan at that moment, where you continue to receive your daily free credits. Any welcome or pay-as-you-go credits you hold are unaffected.
  • You may subscribe again at any time. However, repeated refund-and-resubscribe cycles may trigger an account review at our discretion — see Terms §3.3.

4. Questions About a Charge

If you believe a charge is incorrect — for example, because of an unexpected renewal, a service issue, or any other concern — please contact us at contact@perfectvector.com within 60 days of the charge. We can usually resolve billing questions directly and quickly. Disputes filed through your card issuer may take longer and could affect access to your account while they are under review.

5. Payment Processor Discretion

Our payment processor retains independent discretion to process refunds under its own policy, regardless of the rule in §1. Where a refund is issued in this way, your subscription terminates on the same terms as §3.

6. Statutory Consumer Rights

Nothing in this Refund Policy removes or limits any non-waivable consumer rights you have under the law of your country of residence. In particular, users resident in the Republic of Korea may exercise the statutory right of withdrawal under Article 17 of the Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률) where its preconditions are met. Where statutory rights apply, they operate alongside this policy.

7. Changes to This Policy

We may modify this Refund Policy. Material changes follow the notice mechanism in Terms §13.

8. Contact

Refund Policy · PerfectVector