FREQUENTLY ASKED QUESTIONS
Everything you need to know
Browse common questions about formats, output quality, licensing, privacy, and billing. If you don’t find what you’re looking for, our team is here to help.
Getting started
What image formats does it support?
PNG and JPG images are fully supported. We're constantly working to add support for more formats based on user feedback.
What's the maximum file size I can upload?
You can upload images up to 5MB. Larger images are automatically resized to fit before upload.
Quality and output
How is this different from other vectorization tools?
We built our own AI model specifically trained on real design assets, so it creates cleaner paths with fewer nodes, resulting in SVGs that are much easier to edit. And our model keeps getting better — we continuously improve the algorithm based on real user feedback.
Can I use the vectors commercially?
Yes — all vectors generated through our service are yours to use, including for commercial work. You're responsible for having the rights to the original image you upload.
Which design tools are compatible with your SVG output?
Our SVG files are compatible with all major design tools including Adobe Illustrator, Figma, Sketch, Inkscape, Affinity Designer, and Canva. The clean path structure ensures smooth editing in any vector-capable software.
Privacy and security
Do you store my uploaded images?
Your image is removed from your account the moment vectorization finishes, and it stays private. Full details are in our Privacy Policy.
Billing
How do I cancel or change my subscription?
You can cancel your Light subscription any time from your account. After cancelling, you keep Light access through the end of your current billing period, then automatically return to the Free plan.
Do you offer refunds?
A refund is available within 14 days of a charge if you haven't used any downloads under that paid period. After 14 days, or after your first download on the paid plan, fees are non-refundable — but you can cancel your subscription any time from your account settings to stop the next renewal. Full details live in our Refund Policy at /refunds. If you have questions, email contact@perfectvector.com.